Privacy & Cookie Policy

Introduction

At Preplyer ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and the Preplyer AI interview practice platform (the "Service").

Information We Collect

1. Information You Provide

• Account registration: When you create an account, we collect your email address, password (stored hashed), and any profile or preference details you provide.
• Interview use: We collect interview configurations (e.g. role, difficulty), your session inputs and responses, and any content you submit for analysis.
• Payments: Payment and billing details are processed by our payment provider; we do not store full card numbers.
• Contact and support: When you contact us, we collect your name, email, and message content.

2. Automatically Collected Information

• Usage data: We collect information about how you use the Service (e.g. pages visited, features used, session duration) to operate and improve the product.
• Device and browser: We collect technical information such as IP address, browser type, and device information for security and compatibility.
• Marketing attribution: We may collect UTM and referrer data to understand how you found us.

Cookies & Tracking Technologies

What We Use

• Essential: Cookies and local storage used to keep you signed in, remember preferences, and operate the Service. These are necessary for the platform to function.
• Analytics: We use analytics tools (including PostHog, Meta Pixel, and Microsoft Clarity for session replay and heatmaps) to understand usage patterns and improve the Service. These load from your first visit. Data is used in aggregated form where possible.
• Consent: We store your cookie/consent preference so we do not repeatedly show the consent banner.

Managing Cookies

You can control cookies through your browser settings (e.g. view, block, or delete cookies). Blocking essential cookies may affect your ability to use the Service.

How We Use Your Information

We use the collected information to:

• Provide the Service: Deliver interview sessions, feedback, analyses, and account and billing management.
• Improve the product: Analyze usage to fix issues, develop features, and optimize performance.
• Communicate: Respond to inquiries, send service-related notices, and (with your consent) marketing where applicable.
• Security and compliance: Protect against abuse, enforce our terms, and meet legal obligations.

Data Sharing & Third Parties

We may share your information with:

• Infrastructure and hosting: Providers that host our application and store data on our behalf.
• Payments: Our payment provider to process subscriptions and credit purchases.
• Analytics and support: Service providers that help us analyze usage or provide customer support.

We do not sell your personal information to third parties. Where we share data, we require appropriate safeguards and use only as needed for the purposes described in this policy.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service and fulfill the purposes in this policy. We may retain certain data longer where required by law (e.g. tax, disputes) or for legitimate business purposes (e.g. security, backups). You may request deletion of your account and associated data subject to applicable law.

Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Objection or restriction: Object to or request restriction of certain processing.
• Data portability: Request a copy of your data in a portable format where applicable.

To exercise these rights, contact us at support.preplyer@mqdev.com.br. You may also have the right to lodge a complaint with a supervisory authority in your country.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure transmission, access controls, and secure storage. No internet transmission is completely secure; we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Those countries may have different data protection laws. By using the Service, you consent to such transfers to the extent permitted by applicable law. Where required, we use appropriate safeguards (e.g. standard contractual clauses) for transfers.

Children's Privacy

The Service is not directed at individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated by email or a notice in the Service where appropriate. We encourage you to review this policy periodically.

Contact Us

For questions about this Privacy & Cookie Policy or our data practices, contact us at support.preplyer@mqdev.com.br.